Wiltronics Research Pty. Ltd. is committed to protecting your personal privacy and information you disclose to us, when placing an order for goods and/or services with us.
Unless with prior consent to do so, Wiltronics Research Pty. Ltd. will only collect and use personal information as stated below and for nothing else.
Personal data we collect and how we use it
When an order is placed online (or over the phone) personal information will be requested in order to successfully process and send your order as quickly as possible. This information is entered onto a secured server. The company may collect the following information when processing orders: Name, Company Name, Address, Phone Number and Email Address.
Personal information will be used to allow Wiltronics Research Pty. Ltd. to:
- Process your order quickly and efficiently
- Contact you about your order status and product availability
- Contact you about payment and accounts
- Contact you about new products, specials and industry news. If this happens we will always ensure that you have an ability to opt out of future such communications.
User accounts and the associated personal data will be deleted after 5 years of inactivity. Order information on the website will be deleted after 2 years. Order information (including personal data including name, email address, phone number and address) is added to our on site accounting system. This information is kept indefinitely for taxation purposes.
To facilitate the delivery of your ordered good we use third party service providers, freight companies, courier services, Australia Post, etc., who perform the delivery service for us. This requires us to temporarily provide some of your personal information, including your name, address, phone number and or email address. This information is supplied to the third party service provider on a temporary basis to enable the service provider and its contractors to perform the specific function of goods delivery. These organisations all have policies and procedures in place to protect your personal information and to only use it for purposes consistent with the reason it is provided, the delivery of your goods.
In cases where the customer has provided consent to receive marketing emails Wiltronics Research Pty Ltd will also provide their name and email address to MailChimp, our email marketing partner. This information will only be used for the marketing purposes of Wiltronics Research Pty Ltd and you may opt out of these emails at any time from the link found at the base of every email.
Wiltronics Research Pty. Ltd. understands and recognises your right to personal privacy and collected information will not be disclosed for any other purposes, without your consent. We will NOT disclose your personal information to any external organisation or non-official government entity (i.e. financial institutions, credit card issuers, etc.), excluding in the cases above. We will NOT sell your information to any other company/entity.
We will however in exceptional circumstances, disclose information to the Australian Federal Police, Australian Taxation Office or State Police if the information is requested via a court order to assist in investigations and/or if it is required by law. Wiltronics Research Pty. Ltd. may also disclose information to protect its rights or property (i.e. debit collection).
Security and Storage
Wiltronics Research Pty. Ltd. employees are obliged to respect customer confidentiality and privacy. Any recorded digital information is stored on secured servers and hardcopy’s are stored in locked areas.
Personal information that is transmitted across the internet is not regarded as absolutely secure, Wiltronics Research Pty. Ltd. is not responsible for any loss or damages due to unauthorised or unlawful access to personal information while being transmitted to us.
Embedded Content and External Websites
Wiltronics Research Pty. Ltd. website www.wiltronics.com.au links to websites external to www.wiltronics.com.au and is not responsible for the content or conduct of these websites or companies/organisations.
When visitors leave comments on the site we collect the visitor’s IP address and browser user agent string to help spam detection.
When you complete the contact form on the site, the company will use the information you provide in the required fields to respond to your query quickly and efficiently.
Logging IP Addresses
Wiltronics Research Pty Ltd will log IP addresses for spam and fraud prevention purposes as well as for security and improving user experience.
We will log IP addresses when the following events occur:
- 404 File not found errors
- Failed and successful logins
- Login lockdowns (after too many failed logins attempts)
- When a virtual product is downloaded (eg. eBooks). IP addresses are not logged for free downloads.
- When an order is placed
- When a comment is submitted
An IP address will also be logged if the IP address is found to be committing actions that risk the security of www.wiltronics.com.au (eg. attempting to access admin accounts). These IP addresses will be banned from the site, and are exempt from Right to Erasure requests, unless the visitor can prove they did not perform any action that compromised/ attempted to compromise the security of the site.
Analytics and Tracking
The company utilises Google Analytics on the website to gather information used to improve user experience and site performance. This service will store IP addresses, however we have elected to utilise their anonymize IP function. This results in the last octet of IPv4 user IP addresses and the last 80 bits of IPv6 addresses getting set to zeros before any storage or processing takes place. The full IP address is never stored.
The company also uses Hotjar to better understand how users interact with the site and how we can improve its usability. Hotjar does not store IP addresses or any other personal information.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Several cookies will also be set up if you add items to the cart. Two contain information about the cart as a whole. The third contains a unique code for each customer, so it knows where to find the cart data in the database. No personal information is stored in these cookies.
Cookies will also be set by Google Analytics and Hotjar to distinguish unique users and unique sessions. Hotjar will set cookies to ensure users are not shown the same polls, surveys, etc once they have already been completed and to maintain the state of these items (eg. if a customer minimises a feedback poll).
Rights to Erasure, Access & Rectification
Any Right to Erasure, Access, and Rectification requests can be directed to email@example.com. Right to Erasure requests will result in all personal data being erased from the website database. Information pertaining to orders including personal data will remain in our onsite accounting system for taxation purposes. This information is kept on secured servers and is not accessible outside the company.